1. Terms & Conditions

The following Terms & Conditions apply to all orders placed through our online shop. Our online shop is intended exclusively for consumers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or self-employed professional activity. An entrepreneur is a natural or legal person, or a partnership with legal capacity, acting in the exercise of their commercial or independent professional activity when entering into a legal transaction.

The purchase agreement is concluded with U-Sportmoden GmbH & Co. KG.

The presentation of products in our online shop does not constitute a legally binding offer but rather a non-binding invitation to place an order. You may add products to your shopping bag without obligation and modify your selections at any time before submitting your order by using the correction tools provided during the checkout process.

By clicking the order button, you submit a binding order for the items contained in your shopping bag. Receipt of your order will be confirmed by email immediately after it has been submitted. This order confirmation does not constitute acceptance of your offer.

The purchase agreement is concluded only when we confirm shipment of the goods by email or dispatch the goods.

The languages available for the conclusion of the contract are German and English.

We store the contract text and send you your order details together with our Terms & Conditions in text form. For security reasons, the contract text is no longer accessible online after your order has been placed.

1. Right of Withdrawal & Returns

Statutory Right of Withdrawal (14 Days)

You have the right to withdraw from this contract within fourteen (14) days without giving any reason.

The withdrawal period expires fourteen (14) days from the day on which you, or a third party nominated by you (other than the carrier), takes possession of the goods.

To exercise your right of withdrawal, you must notify us:

U-Sportmoden GmbH & Co. KG
Maximilianstrasse 23
80539 Munich
Germany

Email: service@unuetzer.com

by means of a clear statement (for example, by letter or email) informing us of your decision to withdraw from this contract.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the standard delivery costs (where applicable), without undue delay and no later than fourteen (14) days from the day on which we receive your notice of withdrawal.

Unless expressly agreed otherwise, reimbursement will be made using the same payment method that you used for the original transaction. You will not incur any fees as a result of the reimbursement.

You must return or hand over the goods to us without undue delay and, in any event, no later than fourteen (14) days from the day on which you notify us of your withdrawal. The deadline is met if you send the goods before the fourteen-day period has expired.

Return Shipping Costs

You are responsible for the direct cost of returning the goods if you return two or more items from your order or if the returned items were purchased from our Archive Sale.

Extended Voluntary Return Policy (Up to 30 Days)

For returns received after the statutory 14-day withdrawal period but within 30 days of delivery, the following conditions apply:

Refunds will not be issued to the original payment method. Instead, you will receive the refund as store credit in the form of a gift voucher.

The customer is responsible for the return shipping costs under this extended voluntary return policy.

Returned items must be unworn, undamaged, and in their original condition.

1. Shipping & Delivery

Please find our Shipping Information and Return & Exchange Policy here.

Transport Damage

If your order is delivered with obvious transport damage, please report the damage to the delivery carrier immediately and contact us without delay.

Failure to report transport damage or to contact us does not affect your statutory rights, including your warranty rights. However, your prompt notification helps us assert our own claims against the carrier or the transport insurance provider.

Payment

The following payment methods are generally available in our shop:

Credit card

During the ordering process, you will enter your credit card details. After your legitimation as the rightful cardholder, the payment transaction will be carried out automatically and your card will be charged.

Klarna

In cooperation with the payment service provider Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we offer you the following payment options. Payment via Klarna is only available to consumers. Unless otherwise stipulated below, payment via Klarna requires a successful address and creditworthiness check and is made directly to Klarna. Further information can be found with the respective payment option and in the ordering process.

Invoice purchase via Klarna: The payment period is [30] days from the dispatch of the goods or, for other services, the provision of the service. You can find the complete invoice terms and conditions for the countries in which this payment method is available here: Germany.

Installment purchase: With Klarna's financing service, you can pay for your purchase in fixed or flexible monthly installments under the conditions specified in the checkout. The installment payment is due at the end of the month after Klarna sends a monthly invoice. Further information on installment purchase, including the General Terms and Conditions and the European Standard Information on Consumer Credit for the countries in which this payment method is available, can be found here (only available in the specified countries): Germany.

The use of the payment methods invoice and installment purchase requires a positive credit check. In this respect, we forward your data to Klarna within the scope of initiating the purchase and processing the purchase contract for the purpose of address and creditworthiness checks. Please understand that we can only offer you those payment methods that are permissible based on the results of the credit check. Further information and Klarna's terms of use can be found here. General information about Klarna can be found here. Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and as stated in Klarna's data protection regulations.

Sofort by Klarna

To pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have a bank account activated for online banking, legitimize yourself accordingly, and confirm the payment instruction. Your account will be debited immediately after placing the order. Further information can be found in the ordering process.

PayPal

To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, legitimize yourself with your access data, and confirm the payment instruction. The payment transaction will be carried out by PayPal immediately after placing the order. Further information can be found in the ordering process.

Apple Pay

To pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, have activated the Apple Pay function, legitimize yourself with your access data, and confirm the payment instruction. The payment transaction will be carried out immediately after placing the order. Further information can be found in the ordering process.

Google Pay

To pay the invoice amount via the payment service provider Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google Pay"), you must be registered with Google, have activated the Google Pay function, and confirm the payment with your access data. The payment transaction will be carried out immediately after placing the order. Further information can be found in the ordering process.

Express checkout is only supported with payment methods Paypal, Google Pay and Shop Pay. Please note that discount promotions, free items or similar are not applicable with express checkout.

Retention of title

The goods remain our property until full payment.

Unützer operates this shop and website, including all associated information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the "Services"). Unützer is based on Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, or share personal data when you visit or use the website, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our terms and conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you confirm that you have read this Privacy Policy and agree to the collection, use, and disclosure of your data as described in this Privacy Policy.

What personal data do we collect or process?

When we use the term "personal data," we refer to information that identifies you or another person or can be directly linked to you. Personal data does not include information that has been collected anonymously or anonymized in such a way that identification or attribution to you is not possible. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such personal data:

• Contact information including name, postal address, billing address, shipping address, telephone number, and email address.
• Financial data including credit, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
• Account information including username, password, security questions, configurations, and settings.
• Transaction information including items you view, add to cart, add to wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
• Communications with us including information you provide when communicating with us, for example, when you submit a customer support request.
• Device information including information about device, browser, or network connection, IP address, and other unique identifiers.
• Usage information including information about your interaction with the Services, including how and when you interact with or browse the Services.

Sources of personal data

We may collect personal data from the following sources:

• Directly from you We collect data, among other things, when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal data.
• Automatically via the Services We collect data, among other things, from your device or when you use our products or services or visit our website, as well as through the use of cookies and similar technologies.
• From our service providers We collect data, among other things, when we engage service providers to enable certain technologies and when they collect or process your personal data on our behalf.
• From our partners and other third-party providers

How do we use your personal data?

Depending on how you interact with us or which of the Services you use, we may use personal data for the following purposes:

• Providing, customizing, and improving the Services. We use your personal data to provide you with the Services. This includes, but is not limited to, fulfilling our contract with you, processing your payments, fulfilling your orders, storing your configurations and items you are interested in, sending notifications related to your account, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, enabling you to submit reviews, and creating a personalized shopping experience for you, for example, by recommending products based on your purchases. This may also include using your personal data to better customize and improve the Services.
• Marketing and advertising. We use your personal data for marketing and advertising purposes, for example, to send marketing and promotional communications via email, SMS, or postal mail, and to display online advertisements for products or services for the Services or other websites, including based on items you have previously purchased or added to your cart, as well as other activities related to the Services.
• Security and fraud prevention. We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action on possible fraudulent, illegal, unsafe, or malicious activities, protect public safety, and ensure the security of our Services. If you choose to use the Services and register an account, you are responsible for protecting your account credentials. We strongly recommend that you do not share your username, password, or other access data with others.
• Communication with you. We use your personal data to provide you with customer support and effective services, respond to your inquiries in a timely manner, and maintain our business relationship with you.
• Legal reasons. We use your personal data to comply with applicable law or respond to lawful legal proceedings, including requests from law enforcement or regulatory authorities, to investigate or participate in civil investigations, potential or actual litigation, or other adversarial proceedings, and to investigate potential violations of our terms or policies or to enforce the terms and policies.

How do we share personal data?

Under certain circumstances, we may share your personal data with third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

• With Shopify, these are providers and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• We share personal data with business and marketing partners who provide marketing services for you and display advertisements to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activities across different merchants and websites. Our business and marketing partners use your data in accordance with their own privacy policies. Depending on your place of residence, you may have the right to instruct us not to share information about you in order to display targeted advertising and marketing based on your online activities across different merchants and websites. If you wish to exercise your right and object to such uses, you can do so here.
• If you request or otherwise give your consent to share certain information with third parties, for example, to deliver products to you, or if you use social media widgets or login integrations.
• We share personal data with our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or insolvency, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, with Shopify collecting and processing personal data about your access to and use of the Services to provide and improve the Services for you. Data you submit to the Services will be shared with Shopify and with third parties who may be located in countries other than your country of residence to provide and improve the Services for you. To protect, expand, and improve our business, we also use certain advanced Shopify features that incorporate data and information from your interactions with our shop, with other merchants, and with Shopify. To provide these advanced features, Shopify may use personal data collected through your interactions with our shop, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. For more information on how Shopify uses your personal data and your rights, please refer to the Shopify Consumer Privacy Policy. Depending on where you reside, you can exercise certain rights regarding your personal data listed here Link to Shopify Privacy Portal.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliate websites or not controlled by us, you should review their privacy and security policies, as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information located on these websites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of these third-party platforms, without restrictions on their use by us or by a third-party provider. Our inclusion of such links does not imply that we endorse the content of these platforms or their owners or operators, unless expressly stated otherwise in the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal data from children who are not yet of legal age in your country. If you are the parent or guardian of a child who has provided us with their personal data, you may contact us using the contact details provided below to request deletion of this data. As of the effective date of this Privacy Policy, we are not aware of "sharing" or "selling" (as these terms are defined in applicable law) personal data of individuals under 16 years of age.

Security and retention of your data

Please note that no security measures are perfect or impenetrable, and therefore we cannot guarantee "perfect security." In addition, information you send to us may be at risk during transmission. We recommend that you do not use insecure channels when submitting sensitive or confidential information to us.

How long we retain your personal data depends on various factors. These include, for example, whether we need the data to manage your account, provide you with services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and options

Depending on where you reside, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, may only apply under certain circumstances, and in certain cases we may deny your request to the extent permitted by law.

• Right of access/information. You may have the right to request access to the personal data we hold about you.
• Right to erasure. You may have the right to request that we erase the personal data we hold about you.
• Right to rectification. You may have the right to request that we correct inaccurate personal data we hold about you.
• Right to data portability. You may have the right to receive a copy of the personal data we hold about you and to request that we transmit it to a third party under certain circumstances and with certain exceptions.
• Right to opt out of the sale or sharing of data for targeted advertising. Depending on where you reside, you may have the right to opt out of the "sale" or "sharing" of your personal data or to object to the processing of your personal data for purposes considered "targeted advertising" under applicable data protection laws. If you wish to exercise your right and object to such uses (opt out), you can do so here. Please note: If you visit our website with the "Global Privacy Control" (GPC) opt-out signal enabled, we will automatically treat this as a request to opt out for the device and browser you are using to visit the website, depending on your location. If we can link the device from which the signal originates to a Shopify account, we will also apply the opt-out request to that account. More information about Global Privacy Control can be found at https://globalprivacycontrol.org/. Apart from Global Privacy Control, we do not recognize any other "Do Not Track" signals that may be sent by your web browser or device.
• Managing communication settings. We may send you promotional emails. You can object to receiving these emails at any time by using the unsubscribe option included in our emails to you. If you opt out, we may still send you non-promotional emails, e.g., about your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area, in addition to the rights listed above, you may exercise the following rights, subject to exceptions and limitations under local law:

• Right to object and right to restriction of processing. You may have the right to request that we stop or restrict the processing of personal data for certain purposes.
• Withdrawal of consent. Where we rely on consent to process your personal data, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of processing based on your consent before its withdrawal.

You can exercise these rights where indicated in the Services, or by contacting us using the contact details provided below. For more information on how Shopify uses your personal data and your rights, including rights regarding data processed by Shopify, please visit https://privacy.shopify.com/en.

Exercising these rights will not incur any disadvantage to you. Where permitted or required by applicable law, we may need to verify your identity before we can process your requests. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require them to provide proof that you have authorized them to act on your behalf. This may require you to confirm your identity directly to us. We will respond to your request promptly within the scope of applicable law.

Complaints

If you have any complaints about how we process your personal data, please contact us using the contact details provided below. Depending on where you reside, you have the right to object to our decision by contacting us at the contact details provided below or by submitting your complaint to the competent data protection authority. For the European Economic Area, there is a list of competent data protection supervisory authorities. If you wish to access it, you can do so here.

International transfers

Please note that we may transfer, store, and process your personal data outside the country where you reside.

When we transfer your personal data outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the data transfer is to a country that demonstrably provides an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example, to reflect changes in our practices, or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, adjust the “Last Updated” date accordingly, and make any notification required by applicable law.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by phone at , by email at service@unuetzer.com, or by mail at Maximilianstraße 23, Munich, 80539, DE. For the purposes of applicable data protection laws, we are the data controller of your personal data.

Warranty Rights:

The statutory warranty rights apply.

Guarantees and Customer Service:

Information on any additional guarantees and their precise conditions can be found with the product and on special information pages in the online shop.

Customer Service: You can reach our customer service for questions, complaints and grievances at service@unuetzer.com

Code of Conduct:

We have committed to the following codes of conduct:

Trusted Shops

http://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf

Dispute Resolution:

The European Commission provides a platform for online dispute resolution (OS), which you can find here https://ec.europa.eu/consumers/odr/.

We are prepared to participate in out-of-court dispute resolution proceedings before a consumer arbitration board. The General Arbitration Board of the Federal Government at the Centre for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de, is responsible.

Gift Vouchers:

You can purchase gift vouchers in the Unützer Online Shop or in the Unützer shops. These can only be redeemed for the purchase of products and not for the purchase of further gift vouchers. Please note that a cash payout or interest on the credit is not possible and that gift vouchers can only be redeemed before completing the order process.

Email: service@unuetzer.com

Availability:
Monday - Friday: 10:00 AM - 5:00 PM
Saturday, Sunday & Public Holidays: Closed

Response Time: Within 48 hours