claim

We give our best to enable smooth handling of your order and work constantly to optimize our processes, in particular the quality controls. Unfortunately, however, it can still happen that you get a damaged article.

Step 1:	In this case, please contact our service department and include the following in your message: Order number  Short description The damage photo The damage
Step 2:	Our production will analyze the problem, insofar as possible via remote diagnosis
Step 3:	You have the following possibilities: repair (If possible, our customer service informs you after the first viewing of the product) Exchange coupon

We thank you very much for your time, effort and cooperation

• I have aReceived items that I have not ordered:
  Please contact our customer service and include the following in your message:
  a) Order number
  b) Item number (and size) of the wrong article
  c) Item number (and size) of the right article
  
  
• I received a package that is not addressed to me

Please contact our customer service and include the following in your message:
a) Order number
b) addressee

• My shipment is displayed as delivered, but has never arrived with me

Our shipping partners UPS and GLS strive to enable smooth handling of your order.Unfortunately, however, it can still happen that a wrong package is delivered or the package is lost.

For security, please follow your order again via the sentence sequence number (e.g. in the shipping confirmation email). If the package cannot be found on the delivery address, contact our customer service and include the following in your message:
a) Order number

In this case we will be a dealer/sales for you a Claim Report to UPS (You can find information on this here). UPS must then pay for the loss and reimburse the money to you. This can take some time. If UPS has neither found the package within 14 days nor replaced the loss, we will be in advance for you. We take over at this point and will keep you up to date.

Service (at) Unuetzer.com