Complaint

We place the highest value on quality and smooth processing of your order. Despite careful checks, it can happen in individual cases that an item arrives damaged.

Damaged Articles

Step 1:

Please contact our customer service and send us:

  • Your order number
  • A short description of the damage
  • A photo of the affected item

Step 2:

Our team will review the case and, if possible, make an initial assessment.

Step 3:

Subsequently, depending on the case, we will offer you a suitable solution:

  • Repair at cost (if possible)
  • Replacement
  • Voucher

We thank you for your support and understanding.

Incorrect delivery

Incorrect item received

Please contact our customer service and send us:

  • Order number
  • Item number (incl. size) of the item received
  • Item number (incl. size) of the item ordered

Contact

Email: service@unuetzer.com

Service hours:
Monday – Friday: 10:00 AM – 5:00 PM
Saturday, Sunday & Public Holidays: closed

Response time:
up to 48 hours (on business days)