6. Damaged items and failures

We and our partner UPS strive to enable a smooth processing of your order. Unfortunately, it may still happen that you have received a damaged article or item that you have not ordered. In this case, please contact our service department in this case. Of course, we take the article back and can, if you wish to make an exchange or credit you immediately. We ask you to observe the notes on the return under clause VII for the return.