Returns reports

Damaged items and failures

We and our partner UPS strive to enable a smooth processing of your order. Unfortunately, it may still happen that you have received a damaged article or item you have not ordered. In this case, please contact our service department in this case. Of course, we take the article back and can, if you wish to make an exchange or credit you immediately. We ask you to consider the instructions for returning under point VII for the return.

Your right of return

We hope that they are satisfied with the ordered articles. If this is not the case, you have the opportunity to return ordered items within a period of 14 days. For details, please refer to the cancellation policy in paragraph 4 of our terms and conditions. In order to simplify the return procedure, we ask you to follow the following steps:

We kindly ask you to check the goods carefully and carefully how they would also be possible in our shop shops. We advise you to try shoes only on a carpet. Any arising impairments of the value of the goods by unusing can be compensated in the case of the cancellation of the order if necessary. For more information, see Note 4.2 and 4.3 of our terms and conditions.

We ask you to send every exchange including return tick to the following address: U-Sportmoden GmbH & Co. KG, English-Online, Maximilianstr. 23, 80539 Munich

How to get your money back

Of course, you will receive your money back to the return of a goods as fast as possible. We strive for a quick transaction. However, between the date on which your return is received by us and the conclusion of our internal retraction procedure sometimes 10 - 14 days pass. Unfortunately, we have no influence on the time of reimbursement of a payment. How fast the refund is done depends solely on the basis of which credit card you used for your order. As a rule, it can be assumed that the reimbursement to one of the two settlement dates to be returned to the return. Please note that the refund can only be done at the respective cardholder, with the credit card made the payment.

Exchange of our articles

We hope that they are satisfied with the ordered articles. If this is not the case, you have the opportunity to exchange ordered items within a period of 14 days. For details, please refer to the cancellation policy in paragraph 4 of our terms and conditions.

Of course, a change can only be done if the item you want is available. Unfortunately, we are not able to make an offsetting of articles. We therefore ask you to return the undesired article and to give up a new order for the new item you want. To simplify the exchange procedure, we ask you to follow the following steps:

We kindly ask you to check the goods carefully and carefully how they would also be possible in our shop shops. We advise you to try shoes only on a carpet. Any arising impairments of the value of the goods by unusing can be compensated in the case of the cancellation of the order if necessary. For more information, see Note 4.2 and 4.3 of our terms and conditions.

We ask you to send every exchange including return tick to the following address: U-Sportmoden GmbH & Co. KG; Delivered online; Maximilianstr. 23; 80539 Munich

Return

Shipments within Germany

Also for the return of an order our partner UPS is available. We ask you to use the respective courier service, if possible, to use the freight letter (sticker with barcode) in the package with the products. Please make a note of the freight letter number of your return for any queries.

To arrange collection of a return, you can call UPS and make a pick-up time of your choice. The phone number can be found on the UPS freight letter of your delivery.

Shipments outside Germany

In the case of a return, the postage, customs and settlement fees are carried by the customer. 

FURTHER QUESTIONS?

- Contact us: Service (at) unuitzer.com