Payment / Dispatch

Payment / Dispatch

DELIVERY COSTS 

Standard Germany (specified delivery time 2 – 3 working days) €7.90

Standard Austria (specified delivery time 4 – 5 working days) €14.90.

Standard Belgium, Denmark, France, Luxembourg, Netherlands, Poland, Czech Republic, Slovakian Republic, Slovenia, Finland, Great Britain, Italy, Monaco, Sweden (specified delivery time 6 – 7 working days) €18.90.

Standard Bulgaria, Estonia, Lithuania, Romania, Hungary, Greece, (specified delivery time 6-7 working days) €24.90.

 

HOW YOUR ORDER WILL ARRIVE 

Delivery by UPS

Our logistics partner UPS, brings your order to the delivery address indicated by you. Unfortunately, delivery to PO Box addresses or freight stations by UPS is not possible. If you would like to find out about UPS’ services, you can find all further information in UPS’ terms and conditions at www.ups.de. These terms and conditions must be applied on a supplementary basis to all our deliveries.

Parcel post insurance

Your delivery is well protected during its shipment from the time of the collection up until the delivery at the delivery address stated by you. We insure each shipment against damage or theft and of course assume the costs incurred.

Track the route of your delivery

We inform you by e-mail as soon as UPS has received your delivery from us. With this e-mail you receive the consignment note number of your delivery. When you enter this at www.ups.de, you can track the status of your shipment.

 

SELECT YOUR PAYMENT METHOD

 

For payment of the purchase price and the delivery costs of your order, you have the choice between payment by credit card and payment by anticipated bank transfer or online bank transfer. In the event that the ordered goods are not available, we will of course immediately refund you any amounts already paid or credit them to the credit card indicated.

Credit card

When you pay by credit card, the amount in question is charged directly. To this end, we use SSL (Secure Socket Layer) secure software, an asymmetric encryption method for passing on your credit card information automatically to the appropriate payment service provider. Your credit card information is thus protected against third-party access and any manipulations during the transfer. Consequently, it is not possible for unauthorised persons to read this data during the transfer on the Internet. Therefore, neither we nor third parties have access to these data. Equally, we are not able to inspect credit card information entered by you in the course of a credit entry. For this reason, we are also unable to make the credit entry to a card other than that used by you for the order concerned. The information transferred by you will only be re-used if we make credit entries for you.

Online bank transfer

Payment by online bank transfer has the advantage that we can process your order immediately. Also, when you pay by online bank transfer, your account data will be transferred through a secure and SSL encrypted connection. For this, you will be redirected to the www.sofortüberweisung.de website in the course of the order. As soon as you have entered the necessary data (PIN and “Tan” number), the system will automatically redirect you to your bank by means of special software. The system shows you immediately when your bank has received the bank transfer. Your data is not archived or stored in the course of the process. Further information on payment by online bank transfer is available at www.sofortüberweisung.de.

Anticipated bank transfer

If you select the anticipated bank transfer payment method, we ask you to carry out the bank transfer immediately after placing the order. We explicitly point out that we are entitled to cancel your order if we do not receive the amount to be transferred by you within the five working days following your order. Furthermore, in contrast to the situation with an online bank transfer, with an anticipated bank transfer, we can only accept your order and therefore only deliver the goods when your payment has been received by us.